Long Term Guarantees from Wise Property Care

We stand firmly behind the quality of our surveys and our property repair treatments.

This ‘real and meaningful’ guarantee underscores our commitment to the lasting quality of our work, while providing peace of mind to our customers as they know their property is protected long term.

We help provide homeowners, commercial clients and social housing providers with property preservation surveys from qualified surveyors, specialist treatments and remedial repairs, often backed by our long term guarantee, giving them peace of mind their property is protected long term.

If you choose to sell your property the guarantee covering the work can be passed over to the new homeowner.

The following works carried out by Wise Property Care are covered by our long-term guarantee, unless stated otherwise in the survey report.

• Damp Proofing - 20 year guarantee
• Woodworm Treatments - 20 year guarantee
• Wet Rot and Dry Rot Control - 20 year guarantee
• Cavity Wall Tie Replacements - 20 year guarantee
• Basement Waterproofing to BS 8102 Standards - 10 year guarantee

Our surveyors and technicians are fully trained in safe working practices, while our treatment fluids are HSE compliant as well as being generally odourless and non-flammable.

When it comes to protecting your property, peace of mind is paramount. Unlike some others, Wise Property Care provides genuine and comprehensive property repair guarantees that cover all aspects of our work – from the materials we use to the quality of our workmanship. We believe this complete coverage offers a level of reassurance that many other firms simply don't provide.

Our extensive experience, industry-leading qualifications, and holding a range of approved contractor accreditations and insurances that exceed standard requirements mean that the Wise Property Care guarantee is not just a promise, it's a reliable commitment you can trust.

As part of the Property Care Association, customers will benefit from having another level of peace of mind from the PCA promise. This guarantee scheme covers damp work, timber treatments, structural waterproofing and wall tie repairs for all contracts placed with PCA members.

This promise means you are protected by a guarantee on behalf of the PCA to cover work in progress and deposits. There is no additional cost to customers for the guarantee, and it will ensure that in the unlikely event of a contractor member of the PCA going out of business while work is being done, then another PCA contractor will complete the work to the original specification at no extra cost to the customer.

At Wise Property Care, we are proud of our high standards and the effective property repair solutions we provide.

If however you feel that there are problems with the work carried out by Wise Property Care or we haven’t met the terms of your property repair guarantee, please contact us without delay.

We will promptly arrange a thorough re-inspection of your property to assess the situation. To help us process your query efficiently, we kindly ask that you keep your property repair guarantee, the original survey report, and any related documentation readily available.

If you feel dissatisfied in any way with the service you have received, we want to hear from you in order to improve the service we offer to our customers.

We understand that not everything can run smoothly, and sometimes issues can occur, that is why we will make every effort to rectify the problem with our high levels of customer service.

So if you feel you’ve cause for complaint, the first point of contact should be your local Wise Property Care branch who handled the work for you and explain why you are dissatisfied.